Hospitality Management Platform: Hospitality Solutions Features
July 12, 2022
More and more hotels are turning to a hospitality management platform to improve processes and customer satisfaction. There are so many opportunities to interact, advertise, and upsell with interactive devices. Whether you oversee hotels, vacation homes, or rentals, the right customized technology can give your business a boost. See some of the top features you can leverage with hotel solutions platforms below.
What is a Hospitality Management Platform?
A hospitality management platform is a software or device that allows hospitality businesses to digitally manage tasks like reservations, concierge recommendations, entertainment, food and beverage services, and more — all from a single, unified screen. Internally, it supports staff by giving them one platform to manage the various tasks that go into running a hotel. From a customer perspective, it makes planning and purchasing easy – reducing time spent waiting in line in the hotel lobby, and more.
Hospitality Operations Platform Features
What are the primary features of leading hospitality management platforms? Edison Interactive offers numerous options that bring a ton of value to your hospitality team and guests. Whether you are hoping to increase sales, supplement staff, or provide more personalized service to clients, there are tons of ways to meet these goals with the right technology. Some of the most popular hospitality management platform features include:
Reservation Management
Concierge Services
Music Streaming & News
Room Service & Restaurant Reservations
Local Offers and Savings
Reservation Management
Reservation management is one of the most valuable features available on hospitality operations platforms. Maintaining a highly organized and efficient digital workspace is critical for modern hotels. It reduces the chances for human error when it comes to booking and creates a clean scheduling system to keep track of any charges guests make on their account. Unfortunately, many businesses remain disparate when it comes to their technology. Luckily, with the help of leading hospitality solutions, it’s all in one place so your staff can better care for customers. Whether someone wants to add more days to their stay, upgrade a room, or request a bed change, it can be accomplished seamlessly right within the platform.
Concierge Services
What are the best destinations around your hotel? Restaurant and activity recommendations are some of the most common questions hospitality workers receive every day. With the help of a hospitality management platform, guests can view every option available to them within their desired radius. It saves your staff time and allows for easy updates as new spots become available. Plus, finding the perfect restaurant match for any given guest can be pretty subjective – this solution takes the pressure off of your staff and puts the power in your guests’ hands to find the right option for their mood that night.
Music Streaming & News
Give guests easy access to media through their own hotel solutions platforms. When traveling, many people leave their tablets and supplementary media devices at home. With their own dedicated device in their room, they can easily access the news and other media. Plus, with the ability to add music streaming applications to any device, they can play their favorite playlists with just a tap. Free features like this can bring a ton of added value to their experience with their room, while our digital advertising screen software encourages people to interact with other upsell opportunities on the device.
Room Service & Restaurant Reservations
Some of the most popular features on hospitality operations platforms are the ones that connect customers to dining. It’s one of the most exciting elements of tourism and with the help of interactive devices, connecting people to great meals is easy. Right from their room, your guest can browse your hotel’s room service menu, make any requests or substitutions, and place their order. It creates a simple ordering experience and reduces the margin of error or miscommunications that can occur over a phone call – especially for those that are on the go, speak a different language, or prefer more privacy.
It’s fun to get a pulse on the top restaurants and experiences in the area, and hotel solutions platforms make that process more exciting. Customers can browse the local dining, view reviews, and find the best options for their needs easily. With all the options available at their fingertips, they can easily find the right spot for their needs, whether their looking for a romantic date night destination, a kid-friendly restaurant, or a top-rated culinary experience.
Local Offers and Savings
Everyone loves a deal, and your business can easily add value to guest experiences with local sales. Whether you collaborate with local businesses to offer deals for guests or have a hotel restaurant you want to encourage people to check out, adding deals to your hotel operations platform is a great opportunity to delight customers. This invites people to engage more with your brand and your community and encourages them to have more fun during their visit – whether they’re a young family or business executives traveling for work. When things go smoothly and exceed expectations, they will want to come back again.
Finding the Right White Label Solutions
White label hotel solutions platforms not only provide a simple way for customers to accomplish tasks, they’re also a highly effective path to your brand. With the help of a hospitality operations platform, you can customize devices to accommodate your business’ branding, raising awareness and creating a better customer experience. Having your name in front of people’s eyes improves recall and increases the chances that they’ll be back and spread the word about your business.
Supporting Your Business with Hotel Solutions Platforms
Any professional within the hospitality industry can speak to the importance of upselling to boost profits and provide more value to your clients. However, when things get busy, it’s often deprioritized by staff members. Hotel solutions platforms can pick up the slack and remind guests of all the amenities available to them through your business. Many guests prefer to scroll through their options – which also reduces the pressure on staff to make sales and upsells.
With the help of technology, your team can spend less time on the phone so they can focus on supporting people who need them in-person. The other business perk? Easy advertising. Promote your business’ best dining options, spa services, and more right through your personalized platform. They can not only learn more, but also book a reservation right on their device. Ultimately, it’s the perfect holistic resource to bring your business to the next level with perfectly catered tech. Edison Interactive is a digital signage software company that specializes in building content management systems with world-class DOOH advertising technology so you can quickly increase sales. Learn more: What does DOOH mean?
Get Started with Industry-Leading Hospitality Solutions
Interested in learning more about how your business can leverage leading hospitality solutions? Contact Edison Interactive today to discuss how we can cater technology to your customers’ needs and boost sales for your business. We develop custom cloud content management systems for hospitality, airlines, connected vehicles, entertainment, digital signage, and more. Learn more about how our interactive technology company can support your business today.
